FAQ

1. What is Click & Collect?

We’ve made ordering BMW parts simple and hassle-free:

• Order today, collect tomorrow
  Place your order before 14:00 (2PM), and your parts will be ready for collection after 14:00 the following day.

• Special order items
  For less common or specialist parts, delivery times may vary. These parts are sourced directly from BMW in Germany and usually take up to 5 working days to arrive.

• Guaranteed BMW quality
  Every item we supply is a genuine BMW part, with prices shown inclusive of VAT.

• Collection made easy
  Once your order is ready, simply call to our Parts Department and collect at a time that suits you.

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2. How do I place a Click & Collect order?

1. Browse our selection of genuine BMW parts online.

2. Add the required items to your cart.

3. At checkout, select "Click & Collect" as your delivery method.

4. Complete your purchase and wait for a confirmation email with collection details.

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3. When can I collect my order?

You'll receive an email or SMS once your order is ready for collection. Orders are typically ready within 24–48 hours, depending on stock availability.

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4. Where do I collect my order?

Collections can be made from:
Bolands BMW Waterford
Cork Road, Waterford, Ireland
Please follow the signs for Parts Collection when you arrive.

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5. What do I need to bring when collecting?

Please bring the following:

• Your order confirmation (printed or on your phone)
  

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6. Can someone else collect on my behalf?

Yes. Just ensure they bring the order confirmation and a copy of your photo ID, or provide us with their name in advance.

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7. What if the part I need isn’t listed online?

No problem! Just contact our parts team directly. We can help you find the exact part you need—even if it's not currently listed on the site.

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8. Can I return or exchange a part?

Yes, returns and exchanges are accepted within 14 days of collection, provided the part is unused and in original packaging. Special orders may be subject to different terms.

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9. Do you offer fitting or installation?

Not through Click & Collect, but our service department can help. Contact us to schedule a fitting appointment.

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10. Who can I contact if I have questions?

Feel free to reach out to our parts team:

Phone: (051) 872 122

Email: info@bolandsbmwparts.com

Hours:

Monday–Thursday 8:30-5:30

Friday 8:30-4:30